Shipping policy

Last updated: 26 August 2026

1. SHIPPING DESTINATIONS

Intrinsya currently ships within the European Union only.

Because perfumes are classified as dangerous goods in transport (see Section 5), certain destinations that can only be reached by air cannot be served. The following are therefore excluded: Malta, Cyprus, the Canary Islands, Ceuta and Melilla, the Azores, Madeira, andthe French overseas departments and territories.

Our deliveries are currently available to the following countries:

- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France (excluding overseas departments and territories)
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Portugal (excluding the Azores and Madeira)
- Romania
- Slovakia
- Slovenia
- Spain (excluding the Canary Islands, Ceuta and Melilla)
- Sweden

Available destinations can always be checked during checkout: if your country does not appear among the selectable options, we are unable to ship there at present.

We are working to expand the areas we serve. For enquiries about destinations not listed above, write to us at info@intrinsya.com.

2. PROCESSING AND DELIVERY TIMES

Orders are prepared and handed over to the carrier within 1-3 business days of payment confirmation. Orders received after 12:00 on Friday, at weekends or on public holidays are processed on the next business day. During promotional peak periods times may be longer; where this applies, we will indicate it on the website.

Shipping costs vary according to destination, weight and order value. The exact amount is calculated and displayed during checkout, before you confirm your order, together with the total price.

Estimated delivery times:

- Italy, mainland: 3-5 business days
- Italy, islands and remote areas: 5-8 business days
- Other European Union countries: 5-10 business days

Shipping is free on all orders over € 100.

Shipments are handled by express carriers selected according to destination. The carrier's name and your tracking number are sent to you by email when your order ships. Delivery times run from the moment the carrier collects the parcel and are expressed in business days.

3. TRACKING

You will receive an email with your tracking number once your order ships. Tracking information may take up to 24 hours to become active on the carrier's website.

4. MAXIMUM DELIVERY PERIOD AND YOUR RIGHTS

Unless otherwise agreed, we deliver without undue delay and in any event within 30 days of the conclusion of the contract, in accordance with Article 61 of the Italian Consumer Code.

If we fail to deliver within that period, you may request delivery within an additional period appropriate to the circumstances. If that additional period also expires without delivery, you are entitled to terminate the contract and to a full refund of all sums paid, without undue delay.

Where the delivery period is essential, because you told us so expressly or because it is apparent from the circumstances, you may terminate the contract immediately, without granting an additional period.

5. SHIPPING OF FRAGRANCE PRODUCTS

Perfumes contain alcohol and are classified for transport purposes as UN1266 - Perfumery products, Class 3 dangerous goods (flammable liquids). Our shipments travel under the limited quantities (LQ) regime in accordance with ADR rules, with compliant packaging and marking.

This classification entails a number of operational limitations:

- destinations that can only be reached by air cannot be served at all, as set out in Section 1; deliveries to islands and remote areas reachable by road or sea are routed accordingly, with longer delivery times than mainland destinations;
- pick-up points and automated lockers are not available for this product category;
- we cannot ship to PO boxes, and some destinations may require hand delivery against the recipient's signature.

If a destination you have provided turns out not to be serviceable, we will contact you before shipping to agree an alternative or to cancel the order with a full refund.

6. DELIVERY PROBLEMS

Incorrect address or failed collection. You are responsible for providing a complete and accurate delivery address. If you notice an error, contact us at info@intrinsya.com as soon as possible: we can only correct it if the order has not yet been handed over to the carrier. If delivery fails because of an incorrect address, because the recipient cannot be reached after the carrier's attempts, or because the parcel is not collected from the holding point, the goods will be returned to us. We will contact you to arrange a new shipment, the cost of which will be payable by you, or to issue a refund net of the shipping and return costs incurred.

Damaged parcel. Please check the condition of the parcel on delivery. If the packaging is visibly damaged or has been tampered with, accept the delivery subject to a written reservation on the carrier's document and take a photograph. Contact us within 14 days of delivery at info@intrinsya.com, attaching photographs of the packaging and the product.

Lost shipment. If the carrier reports the parcel as lost, we will open an investigation and keep you updated on the outcome.

In all these cases, the applicable remedies, replacement, refund or reshipment, are governed by our Refund & Returns Policy. Nothing in this section limits your statutory rights.

Transfer of risk, force majeure and the general contractual framework are governed by our Terms & Conditions, of which this Shipping Policy forms an integral part.